Privacy Commitment
The Town of Claremont is committed to protecting the privacy of individuals and handling personal information in a transparent, secure and responsible manner. We recognise the importance of privacy and are committed to ensuring personal information is collected, used, disclosed, stored and managed in accordance with applicable legislation and good governance practices.
Collection of Personal Information
The Town collects personal information to carry out its functions, provide services, meet statutory obligations and engage with the community.
Personal information may be collected directly from you through:
- Applications, registrations and permits;
- Correspondence and enquiries;
- Service requests and complaints;
- Community engagement activities;
- Facility memberships and bookings;
- Subscriptions to newsletters and alerts; and
- Interactions with the Town's websites and online services.
Where practical, the Town will inform you of the purpose for which information is being collected and any consequences of not providing the requested information.
Privacy Collection Notices
The Town may provide specific privacy collection notices when collecting personal information for particular services, programs or activities.
Collection notices will generally outline:
- The purpose of collection;
- The authority for collection;
- How the information will be used;
- Who it may be disclosed to;
- Whether provision of the information is mandatory or voluntary; and
- How individuals may access or correct their information.
Use and Disclosure of Personal Information
The Town will only use or disclose personal information for:
- The purpose for which it was collected;
- A related purpose that would reasonably be expected;
- A purpose authorised or required by law; or
- A purpose for which consent has been obtained.
Personal information may be disclosed to contractors, consultants, service providers, government agencies or other organisations where necessary for the delivery of Town services or where required by law.
CCTV and Surveillance Systems
The Town operates CCTV systems, body-worn cameras and other security and surveillance technologies at various facilities and public locations to assist with community safety, asset protection, incident investigation, compliance activities and regulatory functions.
Information collected through these systems may include video, audio and photographic recordings. Such information is managed in accordance with applicable legislation, the Town's policies and operational procedures, and is only accessed, used and disclosed by authorised personnel for legitimate operational, law enforcement or regulatory purposes.
Website, Cookies and Analytics
The Town's websites may use cookies, analytics services and other technologies to improve website functionality, monitor usage and enhance user experience.
Information collected through these tools may include:
- IP addresses;
- Browser and device information;
- Pages visited;
- Referral sources; and
- Usage statistics.
This information is generally collected in an aggregated form and used to improve the Town's online services.
Data Security and Storage
The Town takes reasonable steps to protect personal information from loss, misuse, unauthorised access, modification or disclosure.
Personal information is stored in secure systems and is accessible only to authorised personnel who require access to perform their duties.
Records are retained and disposed of in accordance with the State Records Act 2000 and approved retention and disposal authorities.
Privacy and Information Breaches
The Town maintains procedures for responding to actual or suspected privacy and information breaches.
Where appropriate, the Town will investigate breaches, take corrective action and notify affected individuals and relevant authorities where required.
Access and Correction
Individuals may request access to, or correction of, personal information held by the Town.
Requests for access to documents not publicly available will be managed in accordance with the Freedom of Information Act 1992.
Requests should be directed to:
Freedom of Information Officer
Town of Claremont
PO Box 54
Claremont WA 6910
Email: toc@claremont.wa.gov.au
Privacy Complaints
Individuals who believe the Town has improperly collected, used, disclosed or managed their personal information may lodge a privacy complaint.
The Town will acknowledge and investigate complaints and endeavour to resolve matters promptly and fairly.
Privacy complaints should be submitted in writing to:
Chief Executive Officer
Town of Claremont
PO Box 54
Claremont WA 6910
Email: toc@claremont.wa.gov.au
The Town may request additional information to assist with investigating a complaint.
Privacy Contact Officer
Questions regarding privacy, information handling practices or this Privacy Statement may be directed to the Town's Privacy Contact Officer via:
Email: toc@claremont.wa.gov.au
Telephone: (08) 9285 4300
Changes to this Privacy Statement
The Town may amend this Privacy Statement from time to time to reflect changes in legislation, technology, operational practices or community expectations. The most current version will be published on the Town's website.