Claremont Cares

Our Response to COVID-19

Page last updated: 8:00am, Thursday 2 April 2020. We will continue to update this page as information emerges, so please check back regularly.

Mayor's Messages

2 April 2020 - Claremont Cares Newsletter
27 March 2020 Mayor's message - Council meetings
25 March 2020 Mayor's message - Claremont business

Community Assistance Survey

Our number one priority is the safety and wellbeing of our community.  Which is why we are reaching out to see how we can help connect you with the services and support you need during this time.

We would like to hear from you, please click here to complete a 5-10 minute online survey to assist us in identifying the issues you are facing, and how the Town could facilitate, create or partner with organisations to better support you and your family in this time of crisis.

What is Town of Claremont doing in response to COVID-19?

In response to COVID-19 the Town of Claremont is taking measures to support safety and well-being in our community.

As of Monday 23 March, 2020 the Town will not be hosting public gatherings, programs or events, as advised by the Australian Government.  This includes the closure of the Town's administration building, Claremont Aquatic Centre & the Claremont Community Hub & Library.

A component of our workforce will be working remotely and, we are committed to minimising the disruption of services to our community.  To enable this safely, we ask that all customer contact is through email or telephone during this time.

The Town is a responsive and adaptable organisation with a range of skilled staff and dedicated Elected Members, with a focus on caring for our community.

Thank you for your understanding of these changes that we have made in the best interests of our community.

Stop the spread

As a community, there are things we can do to minimise the risks and look after each other.

  • Wash your hands regularly for at least 20 seconds using soap and water or alcohol gel.

  • Cover your mouth and nose when you sneeze and cough using a tissue or a flexed elbow.

  • Social distancing - the more space between you and others, the harder it is for the virus to spread.

  • Stay home if you are sick. Don’t go to work or school if you have symptoms.

If you’re feeling unwell

If you develop a fever, a cough, sore throat or shortness of breath within 14 days of travel to an affected area, you must seek medical attention by:

  • attending your GP (phone ahead)

  • visit the Emergency Department (advise staff immediately on arrival)

  • phone the corona virus Health Information line on 1800 020 080.

Best sources of information

The Federal Government has launched a WhatsApp messaging account and an app for government messaging about the virus. To find the Government WhatsApp messaging account, go to To download the app, search 'Coronavirus Australia' in the Apple App Store or on Google Play. 

These websites have the most up-to-date and official information relating to the questions you may have:

Town of Claremont services - status update

Council meetings

Council will continue to make decisions fortnightly through a teleconference meeting, commencing Tuesday 7 April.  If you wish to submit a question on notice for our upcoming Council Meetings, or would like to join the meetings via Zoom, please click here.

Waste and recycling

  • Our waste collection services remain unchanged with the collection of yellow recycling bins every fortnight and the new green GO bin every alternate week for those residences utilising the three bin system.
    With the Easter weekend coming up, please note that the only change will be bins normally collected on Good Friday will be collected on Easter Saturday. 

  • West Metro Recycling Centre - Normal operating hours

Community Services

  • SHINE - a local, not-for-profit aged care service providing numerous support services for elderly members of the community including assisting with groceries and essential items, social visiting services, transport, home cleaning, meal preparation, shower and medication prompting plus more. For more information click here to visit their website, phone (08) 9253 5555 or email

  • Meals on Wheels - this service provides elderly members of the community freshly cooked meals delivered directly to their front door. Meals are delivered on Monday, Wednesday and Friday to the residents of the Town of Claremont; and on all public holidays with the exception of Christmas Day and New Years Day. This service is organise by the City of Stirling, please contact (08) 9205 7113 or

  • Community Safety - As there are less people and traffic around, we have boosted our safety patrols to ensure a continued protective presence is maintained throughout our local neighbourhoods - our 'eyes on the streets' remains an essential service for the community. 


  • ARTTRA Light Festival – Postponed

  • Pets at the Park – Cancelled

  • ANZAC Day Service – Cancelled

  • Get into Health Fun Run and Fair – Postponed

  • Volunteer Awards – Ceremony cancelled

  • April School Holiday Program – Cancelled

  • Citizenship Ceremonies – Cancelled until further notice

  • History in a Coffee Cup monthly series – Cancelled until further notice

Claremont Town Centre Economic development

  • Offering advice to local businesses on how they can take advantage of state and federal COVID-19 support measures – please contact the Claremont Town Centre at 9285 4300 or email:

Field services

Field services will be operating as usual with extra protocols in place;

  • Social distancing - ensuring staff keep a 4m distance when inside buildings and 1.5m distance when outside

  • Increased patrols from within vehicles rather than on foot

  • Solo working

  • Rotating rosters

  • All meetings will be via email and telephone, no face-to-face meetings 

Claremont Aquatic Centre

  • Closed until 17 April 2020

Claremont Community Hub and Library

  • Physically closed until 17 April 2020.  All library items on loan have been extended and are now due back 30 June 2020, items can be renewed online 3 times. No late fines will be issued during the temporary closure period. The afterhours return shoot at the library is closed. 

  • Online services including memberships available by visiting: Claremont Community Hub and Library

  • Books on Wheels delivery service still available – please contact 9285 4300

  • All community programs postponed until further notice

Other Community Facilities

  • All Town of Claremont playgrounds, recreational facilities and public bbqs are closed. 
  • Freshwater Bay Museum – closed for renovations

    • All programs postponed until further notice

  • Claremont Golf Course – Business as usual

Customer service

  • Administration building – closed until 17 April 2020

  • The Town’s Customer Service team are answering and directing calls and emails on 9285 4300 and at

All other administration services

Including planning, infrastructure, community development, communications, building, finance, rates and human resources.

  • All services - business as usual via email and telephone, no face-to-face meetings

Lodging a planning or building application

  • All applications and payments will need to be lodged electronically during this time via email on (file size limited to 10MB) or for larger files, by clicking here to lodge an online application. Please note that some requests for plan searches may not be able to be actioned during this period. 

Public Amenities

  • Public drinking water supplies are safe to drink, however the surfaces around public drinking fountains including the spout and button/lever could pose a transmission risk for COVID-19 and other germs.  At this stage, it is not certain how long viruses that cause COVID-19 survive on surfaces. Users of public drinking fountains should not place their mouth on the spout of a water fountain.  Members of the public should be advised to test the water flow and let the water run for a few seconds before drinking the water without putting their mouth or lips on the spout.

  • Public barbeques facilities are temporarily closed.


Let’s look out for one another

The Town of Claremont is committed to supporting the safety and wellbeing of our community.

We’re helping to stop the spread of COVID-19 by temporarily closing our administration building, Claremont Aquatic Centre, and Claremont Community Hub & Library.

All our office staff are working remotely, and our essential field staff (including waste, safety, health, and maintenance services) are employing safe practices.

Stay up to date with our latest updates, or email