Our Response to COVID-19

Page last updated: Thursday 4 June 2020. We will continue to update this page as information emerges, so please check back regularly.

Following government advice, the Town's facilities including the Claremont Community Hub and Library, the Aquatic Centre and the Town's administration building have now reopened. There will be strict hygiene and social distancing measures in place. Read below for more information on restrictions at each facility. 

Mayor's Messages

20 April 2020 Mayor's message - Anzac Day, Claremont cares and 0% rates increase
2 April 2020 - Claremont Cares Newsletter
27 March 2020 Mayor's message - Council meetings
25 March 2020 Mayor's message - Claremont business

Community Assistance Survey

Our number one priority is the safety and wellbeing of our community.  Which is why we are reaching out to see how we can help connect you with the services and support you need during this time.

We would like to hear from you, please click here to complete a 5-10 minute online survey to assist us in identifying the issues you are
facing, and how the Town could facilitate, create or partner with organisations to better support you and your family in this time of crisis.

For more information on the Town's Claremont Cares community support strategy, click here

What is Town of Claremont doing in response to COVID-19?

The Town of Claremont will continue to support safety and wellbeing in our community while easing restrictions in line with the state government roadmap.

Following government advice, the Town's facilities including the Claremont Community Hub and Library, the Aquatic Centre and the Town's administration building have now reopened.  We’ll have strict hygiene and social distancing measures in place.

We ask our customers to still use email and telephone as their first point of contact with the Town, if possible, to help us limit the number of people visiting the administration building.

The reopening of our facilities is a methodical process to ensure the safety and wellbeing of our visitors, staff, and the broader community. The Town is a responsive and adaptable organisation with a range of skilled staff and dedicated Elected Members, with a focus on caring for our community.

Thank you for your understanding during this time as we navigate through the phases of the government roadmap and the easing of restrictions.

Stop the spread

As a community, there are things we can do to minimise the risks and look after each other.

  • Wash your hands regularly for at least 20 seconds using soap and water or alcohol gel.

  • Cover your mouth and nose when you sneeze and cough using a tissue or a flexed elbow.

  • Social distancing - the more space between you and others, the harder it is for the virus to spread.

  • Stay home if you are sick. Don’t go to work or school if you have symptoms.

If you’re feeling unwell

If you develop a fever, a cough, sore throat or shortness of breath within 14 days of travel to an affected area, you must seek medical attention by:

  • attending your GP (phone ahead)

  • visit the Emergency Department (advise staff immediately on arrival)

  • phone the corona virus Health Information line on 1800 020 080.

Best sources of information

For a comprehensive list of Government support measures, including individual and business support measures, click here.

Download the Federal Government’s COVIDSafe app via the Apple Store or on Google Play.

These websites have the most up-to-date and official information relating to the questions you may have:

Town of Claremont services - status update

Council meetings

Face-to-face Council meetings will resume as of 2 June for Councillors with Zoom availability for members of the public. If you wish to submit a question on notice for our upcoming Council Meetings, please click here.

Waste and recycling

  • Our waste collection services remain unchanged with the collection of yellow recycling bins every fortnight and the new green GO bin every alternate week for those residences utilising the three bin system.

  • West Metro Recycling Centre - Normal operating hours

Community Services

  • SHINE - a local, not-for-profit aged care service providing numerous support services for elderly members of the community including assisting with groceries and essential items, social visiting services, transport, home cleaning, meal preparation, shower and medication prompting plus more. For more information click here to visit their website, phone (08) 9253 5555 or email

  • Meals on Wheels - this service provides elderly members of the community freshly cooked meals delivered directly to their front door. Meals are delivered on Monday, Wednesday and Friday to the residents of the Town of Claremont; and on all public holidays with the exception of Christmas Day and New Years Day. This service is organise by the City of Stirling, please contact (08) 9205 7113 or

  • Community Safety - As there are less people and traffic around, we have boosted our safety patrols to ensure a continued protective presence is maintained throughout our local neighbourhoods - our 'eyes on the streets' remains an essential service for the community. 


  • Volunteer Awards – Ceremony cancelled until further notice.

  • Citizenship Ceremonies – Cancelled until further notice

  • History in a Coffee Cup monthly series – Cancelled until further notice

Claremont Town Centre Economic development

  • Offering advice to local businesses on how they can take advantage of state and federal COVID-19 support measures. For more information, visit the Supporting Local Business page here
  • For more information on how you can support local business during this time, visit the Discover Claremont from Home page here.  

Claremont Aquatic Centre (effective from 6 June 2020)

  • Reopened with restrictions in place; visit the Aquatic Centre page for full details.
    • Maximum capacity of 250 patrons (maximum numbers of 100 persons in the 50m pool and dive pool, 50 persons in the 25m pool and 50 persons at the splash pad).
    • Online bookings are no longer required.
    • All patrons must have a current centre membership to assist with COVID-19 customer register records* 
    • Change rooms will be available.
    • Squads and user groups can resume training, bookings by arrangement with management.
    • All patrons must shower before entering the pool.
    • Please ensure all social distancing measures are maintained at all times including a 2m distance between patrons.

Claremont Community Hub and Library 

  • Will reopen on Wednesday 20 May 2020 with the following restrictions in place;
    • Limited opening hours from 9:30am to 5pm Monday to Friday.
    • Maximum of 20 patrons allowed in the building at one time.
    • Limit of 30 minutes per visit
    • Returned loans will have extra 'quarantine time' and cleaning before being placed back on shelves.
    • Community programs and events will remain cancelled until further notice.
    • Books on Wheels home delivery service available – please contact 9285 4300
    • Click & collect available with contactless pickup from the library foyer. For more information, email
    • All library items on loan have been extended and are now due back 30 June 2020, items can be renewed online three times. No late fines will be issued during the temporary closure period. The afterhours return chute at the library is closed. 
    • Online services including memberships available by visiting: Claremont Community Hub and Library

Other Community Facilities

  • Public outdoor spaces are open.
  • All Town of Claremont playgrounds, recreational facilities and public bbqs will reopen from Saturday 6 June 2020
  • Freshwater Bay Museum – closed for renovations

    • All programs postponed until further notice

  • Claremont Golf Course – Business as usual

Customer service

  • Administration building – reopen with social distancing measures in place.
  • The Town’s Customer Service team are still answering and directing calls and emails on 9285 4300 and at

All other administration services

Including planning, infrastructure, community development, communications, building, finance, rates and human resources.

  • All services - business as usual